Case Study

Reduced MTTR with SLOs + on-call readiness

Implemented practical SLOs, alert tuning, and incident workflows to reduce noise and speed recovery.

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SLIs/SLOs
Alerting
Runbooks
Incident response

The challenge

Alert fatigue and inconsistent incident handling slowed recovery and increased risk during releases.
The team needed measurable reliability targets and a repeatable operating model.

The approach

  • Define SLOs: align metrics to user impact and service health.
  • Tune alerts: reduce noise, improve routing, and clarify ownership.
  • Incident playbooks: runbooks, escalation paths, and on-call practice.
  • Dashboards: shared visibility into signals, trends, and incident timelines.

Results

  • Faster recovery through clearer signals and more consistent response.
  • Fewer false alerts via tighter criteria and better routing.
  • Improved confidence during releases with operational readiness in place.
At a glance
  • Client: Financial services (name withheld)
  • Focus: SLOs + on-call readiness
  • Scope: Dashboards, alerts, runbooks
  • Outcome: Faster recovery + fewer false alerts