POS selection + implementation for a multi-location retailer

The challenge

The business needed a modern POS that could support multi-location operations, reliable payments,
accurate inventory, and reporting. They had outgrown their current workflow and wanted to avoid a
disruptive rollout or a platform that would require constant custom work.

The approach

We ran a structured selection process, then executed implementation with a clear cutover plan:

• Requirements & priorities: documented must-haves, nice-to-haves, and constraints.
• Vendor short-list: evaluated fit across operations, payments, reporting, and integrations.
• Scoring + decision support: demo scripts, weighted scoring, and total-cost view.
• Implementation plan: phased rollout, store readiness checklist, training plan.
• Data + integrations: products, customers, taxes, payment flows, and downstream reporting.
• Cutover + hypercare: go-live runbook, monitoring, and rapid issue triage.

Results

• Clear vendor decision backed by documented criteria and business priorities.
• Smoother rollout through phased deployment and store-by-store readiness.
• Reduced operational risk with runbooks, training, and post-launch hypercare.